The programme for Remote Assistance, a well-known professionals, remains a mysterious tool for ordinary users under Windows. Yet, this is an excellent way to troubleshoot a computer as long as you know a person of your entourage specialized - or passion in this field. Do not wait, do you help and teach your turn!

Before you can start any phase of troubleshooting, you must first give the necessary authorizations to your correspondent.

Indeed, it is "normally" impossible and forbidden to access and take control of a remote computer.

That is why we need to send an invitation via e-mail.

To do this, open the Help and support available from the Start menu or typing F1 since the Bureau.

Once aid displayed in the section Ask someone, click Using Remote Assistance Windows.

A window opens offering 2 options:

• Invite someone you trust to help you;
• Offer to help someone;

We will therefore choose the first option insofar as we seek external assistance.

The next screen offers 2 possibilities:

• Send an invitation via e-mail requires that you have previously installed and set up a mail client (Outlook, Windows Mail, Thunderbird, etc.).
• Save this invitation as a file: if you use a webmail (Hotmail, Gmail, etc.) For sending and receiving your mails then choose this option;

In the first case, it just set the password for the invitation and then click Next.

Windows warns you when the default mail program will run.

In this example, Outlook 2007 opens automatically generate a message containing the invitation attached and an accompanying text.

In the second, select the location where to save the file and choose a password. Again, confirm by clicking Finish.

Unlike the first scenario, you must use your webmail to send the file as an attachment while forgetting to provide the password.

Now that the invitation has been sent, you just have to wait for your reply!

And friends you readers, have you ever been using the Remote Assistance?

NB: it is possible that the Remote Assistance has been disabled on your computer for security reasons. To reactivate, right-click computer then Properties. In the left menu, open the properties of the system then in use at the distance tab, check the connections utorisez A remote assistance to this computer.